Plumbing
See how Precision Plumbing drastically improved their scheduling and customer communication with AI, leading to fewer missed appointments and happier customers.
Introduction
Precision Plumbing, a reputable plumbing service provider in Denver, faced challenges managing their busy schedule and maintaining clear communication with their customers. They were looking for a way to streamline their operations and improve customer satisfaction.
The Challenge
Precision Plumbing struggled with frequent no-shows and scheduling conflicts. Their manual dispatching system was time-consuming and prone to errors. They found it difficult to provide accurate arrival times to customers, leading to frustration and lost time. They were also having trouble responding to the after hours emergency calls that came in.
The Solution
Impreso Agency implemented an AI-powered scheduling and customer communication system. This included:
Route optimization to minimize travel time and fuel costs.
Automated appointment reminders via SMS and email.
Real-time updates to customers with accurate technician arrival times.
An AI-driven phone system to handle after-hours emergency calls and schedule appointments.
Automated customer feedback requests following completed jobs.